LaMa Bra
LaMa Bra
  Customer Service | FAQs | Contact Us

Customer Service

Order Processing, Shipping and Handling:


Orders are processed within two business days provided the items are in stock and there are no problems with the payment verification. Customers receive email notices with the status of their order shipments. LaMa Bra makes every effort to get out expedited orders immediately but cannot guarantee same day shipping. The LaMa Bra ships orders using USPS Priority Mail and typically in one to two business days from the date the order is received. USPS Priority Mail takes approximately two to four days to arrive to locations in the United States. Orders will not be processed on weekends and holidays. The shipping and handling rate is $6.99 for anywhere in the United States, Puerto Rico, and the Virgin Islands. Expedited Shipping is available at $26.99 for deliveries in the United States and will arrive in 1-2 business days. Free shipping is applied on all orders above $50.00.


Order Changes, Updates and Status

Your USPS tracking number will be emailed to you once your order has shipped. You may request a cancellation/change of your order, if your order has not already been processed and shipped. Please contact us at 1.877.526.2272 during our business hours (EST: Mon-Fri 7:30am-10pm; Sat-Sun 9am-8pm) to cancel/change your order. If your account has already been charged, you will receive a credit back to your account within approximately 1-2 business days.

Returns and Exchanges


LaMa Bra wants to ensure all customers are thoroughly satisfied and should the product not meet your expectation, there is a money back guarantee or product replacement within 30 days of shipping. This money back guarantee covers only the cost of the product. The customer is responsible for the original shipping and handling charge and the return postage.

Please send the bra and cold paks, order number and a note asking for a refund or a different size, to the address below. Please make sure that the bra is unworn, unwashed and still has the original tags on it. You will be credited the amount of the bra and cold paks only. Customers are responsible for return shipping costs and the original shipping and handling.
LaMa Bra LLC, c/o TFS Limited
126 Monroe Turnpike
Trumbull, CT  06611


Also, in an effort to help us improve our products, we'd love your comments and feedback as to why you're returning the item.


Discounts for Bulk Orders

LaMa Bra offers the following quantity discounts:
Customers who purchase between ten and twenty LaMa Bras will receive 15% off the order total and free shipping. Please enter "lb15" as the Promotional Code during the checkout process.

Customers who purchase twenty-one or more LaMa Bras will receive 20% off order total and will receive free shipping. These customers should enter "lb20" as the Promotional Code during the checkout process.

For orders of 50 or more bras, email LaMa Bras at
bulkorders@lamabra.com for a custom quote.

LaMa Bra accepts the following payment methods:

Visa
Mastercard
American Express
Discover


Privacy Policy, Info Collection and Use

Your privacy is important to LaMa Bra Inc. and we honor the confidentiality of any information, which you provided us. We only collect the information we need to process your order and keep you up to date on relevant LaMa Bra news. Your contact details will not be shared with any outside parties. LaMa Bra is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. During the order process, you will have to provide financial information such as your credit card number and expiration date. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information given to contact you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. For your protection, this process is protected by an enhanced security system.
©2007 Lama Bra ®All Rights Reserved. Site Map | Privacy Policy
If